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Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

Our client Manager role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within an existing client base. You will be our client liaison partnering with internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation. You will report to the Senior Director, Growth. This role is remote-friendly.

Navigate our client base to achieve results. You collaborate naturally with members across different teams balancing priorities
Manage several hundred accounts. Resolve inbound client inquiries consisting of sales and service requests.
Make outbound phone calls and email to existing clients to retain and grow relationships.
Be proficient in outbound prospecting messaging using automation tools.
Enhance existing client relationships by focusing on service needs, research, and special projects.
Provide product training to clients to ensure use of Experian services.
Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
Monitor and understand client usage behaviors to identify and address the latest trends.
Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.
Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

Qualifications

2+ years of previous customer facing and sales experience
Bachelor's degree preferred or equivalent work experience in business. High School diploma required
Communication is the key to your success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business
Background in Financial Services, Banking, Credit Unions, or Mortgage
Experian product knowledge
You understand corporate financial priorities and common programs in credit / risk / fraud and decisioning
You have researching skills, and a high level of business maturity.
Comfortable operating within a teamed service and selling goal / approach
You have a quest for learning new things
A working knowledge of Salesfore.com CRM system

Additional Information

Perks

Compensation consists of a base salary plus sales incentives/commissions
Paid time off
401K with a 4% company match with immediate vesting.
Comprehensive health, dental, and vision plans.
5 sick days each calendar year.
12 paid company holidays and 2 paid volunteer days.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian

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